At ROIK, we pride ourselves on offering high-quality, long-lasting products. We believe in craftsmanship and strive to exceed our customers' expectations with every purchase. Our guarantee reflects our commitment to customer satisfaction and superior quality.
Our leather products are handmade with care and dedication by our third generation artisans from a small workshop in Spain.
We are confident that you will love our products, and we are confident that they will last you a long, long time.
1. Product Guarantee:
We guarantee that every ROIK product will be free of manufacturing defects. If you experience any manufacturing-related issues, we will be happy to repair or replace the product free of charge.
The warranty does not cover any damage, including but not limited to: misuse or neglect, normal wear and tear, change of mind, overfilled wallets/products, products deformed due to misuse, accidents, exposure to extreme conditions, color change, acids, ink , oils, solvents, water or malicious damage. For example: If you put more cards than recommended in the wallet, the leather will naturally warp, putting undue stress on the seams and other materials. This scenario is not covered by our warranty.
In any case, we reserve the right to inspect the item and make a fair judgment as to whether the fault is covered by our warranty. We reserve the right to offer a repair, an exchange for the same item (or a “similar” item if the same is not available), or a full refund.
ROIK's warranty falls within applicable consumer protection law.
How to Make a Claim
To make a warranty claim, follow these steps:
Contact Us: Please contact our customer service team via firstname.lastname@example.org within the warranty period.
Provide Information: Provide details about the problem along with your order number and product photos if necessary.
Evaluation and Resolution: Our team will evaluate the claim and work with you to find a quick and fair solution. Once we receive the item, we can check the condition of the product, and if the item is deemed defective, we will send you a replacement item or issue a refund.
Commitment to Quality
At ROIK, we strive to exceed expectations. Your trust in our products is essential, and we are here to back every purchase with exceptional service.
Thank you for choosing ROIK!